So I call tech support to upgrade and all goes well after about an hour I reregister and all seems fine. I go to bed for the night. I wake up the next morning and voila, no internet. HMMM. i call the techies in india, and we have to reregister again? We did this last night why again? Anyhow we reregister, again. The internet is back on only this time musch slower. I finish my work and head out to my W-2 job thinking maybe it was just the weather. I dont really know didnt care at the time.

I come back home and click on internet explorer and i feel like someone came to my house and stole my dish and reinstalled Dial-up. So I do a speed test. 49kbps down and 6kbps up are the speeds i am getting. I call tech support and ask why i am paying ten dollars more a month to slow my connection down. I couldnt understand what was happening. The first guy just like you stated gives me some BS name and is very nice and seems fairly knowledgeable. We go through all the steps restarts, speed test, ect. Nothing works. He blames it on peak time useage. I tell him it wasnt like this before i upgraded and he sticks to his peak time usage excuse. I dont like this answer, not for 49kbps speeds with a 75 on my signal strength.

This goes on for 4 days. Same BS over and over again. One of these techies tells me I have to do speed test 12 times a day for 3 days before he can put me through to advance tech support. I actually do this just to humor them. Then the next guy I talked to said i didnt do them good enough. I start asking to talk to advanced tech support and all they can say is ” I am sorry sir, we cannot put you through to them” like Advanced tech support is the mighty fricken OZ of something. The last guy I talked to sent me to a floor manager because i was becoming quite demanding after all this time and no success. i Finallt had him put me back to the home plan and to not charge me for the upgrade, and he agreed. But I havent seen the bill yet, so im sure there will be more phone call about that.

Anyhow They put me back on the home package and the problem has not been resolved yet. I has been 7 days since this debacle began, I am hoping that this weekend i can get through to Advanced tech support because 60 dollars a month is not worth less than dial up speed.

If you have any ideas or helpful thoughts feel free to email me.
Thanks for your time,
Travis

I firmly believe there are now three tiers of basic tech support…. the US Small company, the outsourced tech support and the large company tier 2 support.

So if a large company (say sprint) outsources some of their support then all US tier one support falls to the same quality as the overseas crap… lowered expectations. So to get anything done you need to get your call kicked up to the tier 2 support….

I could go on and on and on…. but I am getting ready to call the nordictrack support number since my fat behind busted our treadmill